Before You Start
Pairing your Hive 2 devices connects the receiver to your Hive Hub, allowing you to control your heating remotely. You may need to pair or re-pair your devices if you've replaced a component, reset your system, or if your devices have lost connection.
Prefer standalone mode without the app? See Hive standalone mode.
What You'll Need
- Hive Hub (plugged in and connected to your router)
- Hive Receiver (installed and powered)
- Access to the Hive app on your smartphone
Pairing Process
Step 1: Put the Receiver into Pairing Mode
- Remove one battery from the thermostat (take thermostat and battery with you)
- Turn off the boiler/heating isolation switch that powers the Hive Receiver, wait a few seconds, then switch it back on
- Press and hold the Central Heating button on the Receiver until the Status light flashes pink / white
- Release, then press and hold again until the Status light double-flashes amber (hub/app pairing mode — not stand-alone)
Step 2: Pair via the Hive App
- Open the Hive app on your smartphone
- Go to Menu → Install & Manage Devices → Install a Device
- Select "Heating" then follow the on-screen instructions
- The app will search for your receiver and complete the pairing process
Step 3: Verify Connection
Once paired successfully, both the receiver and hub lights should show solid green. You should now be able to control your heating through the Hive app.
Hive Receiver Light Indicators
The receiver has lights on its front panel to show what it’s doing. A single channel receiver has two lights — Status and Central heating. A dual channel receiver has an additional Hot water light.
Central heating & Hot water lights
| Light | Indicator | Pattern | Colour | Meaning |
|---|---|---|---|---|
| Central heating Single & dual channel |
Heating
|
Solid | Green | Heating is on. |
| Central heating Single & dual channel |
Heating
|
Flashing | Green | Commands queued. The receiver has received 2 or more commands to switch the boiler on or off within 1 minute, or Heating Boost mode with target temperature lower than room temperature. Once switched, it will not change state again for 1 minute as a protective measure. |
| Hot water Dual channel only |
Heating
Hot water
|
Solid | Green | Hot water is on. This light is only present on dual channel receivers. |
| Hot water Dual channel only |
Heating
Hot water
|
Flashing | Green | Commands queued. The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. Same 1-minute protection as Central heating. |
Status light
Both single and dual channel receivers have a Status light:
| Light | Indicator | Pattern | Colour | Meaning |
|---|---|---|---|---|
| Status |
Status
|
Solid | Green | Normal operation. The receiver is connected to the rest of the Hive system and operating normally. |
| Status |
Status
|
Solid | Blue | The system is in gravity-fed mode and is connected to the rest of the Hive system. |
| Status |
Status
|
Double flashing | Amber | Installation / hub pairing. The receiver is searching for your Hive Hub (app-connected mode). Hold the Central Heating button until you reach this state — not pink/white. Searches for about 40 minutes at a time. |
| Status |
Status
|
Flashing | Amber | The receiver has found the hub and is ready to pair with the thermostat (single amber flash after double-flash pairing). |
| Status |
Status
|
Flashing | Pink / White | Stand-alone mode. The receiver is seeking a thermostat only (no app/hub). If you want hub/app pairing instead, release and hold the Central Heating button again until it double-flashes amber. Searches for about 40 minutes, then may go solid white. |
| Status |
Status
|
Solid | Amber, White or Pink | Installation paused — the receiver has stopped searching. Turn the receiver off and on to restart (flashing amber for hub mode, or pink/white for stand-alone). |
| Status |
Status
|
Solid | Red | Error. The receiver has lost its wireless connection to the thermostat. Heating and hot water default to off, but can be switched on manually using the receiver buttons (hot water only on dual channel). |
Hive Hub Light Indicators
The Hive Hub has a single status light. Here’s what the colours and patterns mean:
| Light | Indicator | Pattern | Colour | Meaning |
|---|---|---|---|---|
| Hub |
Hub
|
Flashing | Green | Installation and start-up. The hub is attempting to connect to the Hive servers and update itself. Do not disconnect. If flashing continues after 15 minutes, contact Hive Technical Support. |
| Hub |
Hub
|
Flashing | Amber | Installation. The hub is actively seeking to connect to the receiver and thermostat. It searches for up to 2 hours, then pauses to solid amber. |
| Hub |
Hub
|
Solid | Amber | Installation. The hub has paused its search for other devices. Turn the hub off then on to restart searching. |
| Hub |
Hub
|
Solid | Green | Normal operation. The hub is connected — hub, receiver and thermostat are installed and synchronised. |
| Hub |
Hub
|
Solid or Flashing | Red | Error. The hub has failed to connect to the Hive servers. Check power and broadband. If the problem persists, call Technical Support. |
Troubleshooting Pairing Issues
Devices Won't Pair
- Check distances: Ensure the Hub and Receiver are within 30 metres of each other with minimal obstructions
- Remove interference: Keep devices away from other wireless equipment, microwaves, or thick walls
- Restart both devices: Power cycle both the Hub and Receiver
- Check app version: Ensure you're using the latest version of the Hive app
Connection Keeps Dropping
- Signal strength: Move the Hub closer to the Receiver or use a Hive Signal Booster
- Hub location: Place the Hub in a central location away from electronic interference
- Check for updates: Ensure all Hive devices have the latest firmware
Reset to Factory Settings
If all else fails, you can reset your receiver to factory settings:
- Press and hold the pairing button on the receiver for 20 seconds
- All lights will flash simultaneously
- Release the button - the receiver is now reset
- Follow the pairing process from the beginning
Additional Tips
- Always ensure your Hub has a stable internet connection before pairing
- Keep your Hive app updated to the latest version
- If you have multiple Hive devices, pair them one at a time
- Write down your Hive account details for future reference
Still Having Issues?
If you're still experiencing problems after following this guide, contact Hive support directly through the app or visit their support website. They can provide specific troubleshooting for your setup and remotely diagnose connection issues.