Before You Start
Pairing your Hive 2 devices connects the receiver to your Hive Hub, allowing you to control your heating remotely. You may need to pair or re-pair your devices if you've replaced a component, reset your system, or if your devices have lost connection.
What You'll Need
- Hive Hub (plugged in and connected to your router)
- Hive Receiver (installed and powered)
- Access to the Hive app on your smartphone
Pairing Process
Step 1: Put the Receiver into Pairing Mode
- Locate the pairing button on your Hive Receiver (usually a small button marked with a circular arrow icon)
- Press and hold the pairing button for approximately 10 seconds
- The receiver lights will start flashing - refer to the table below to understand the light patterns
Step 2: Pair via the Hive App
- Open the Hive app on your smartphone
- Go to Menu → Install & Manage Devices → Install a Device
- Select "Heating" then follow the on-screen instructions
- The app will search for your receiver and complete the pairing process
Step 3: Verify Connection
Once paired successfully, both the receiver and hub lights should show solid green. You should now be able to control your heating through the Hive app.
Hive Receiver Light Indicators
The lights on your Hive Receiver indicate its current status. Here's what each pattern means:
| Light Pattern | Colour | Meaning | Action Required |
|---|---|---|---|
| Solid | Green | Receiver is paired and working normally | None - system is operating correctly |
| Flashing (slow) | Green | Receiver is in pairing mode | Complete pairing in the Hive app |
| Flashing (fast) | Amber | Receiver is searching for the Hub | Ensure Hub is powered and connected |
| Solid | Amber | Weak signal or connection issue | Move Hub closer or check for interference |
| Solid | Red | Receiver has lost connection to Hub | Check Hub is online, may need re-pairing |
| Flashing | Red | Receiver fault or overheating protection | Turn off power, wait 5 minutes, then restart. Contact support if persists |
| Off | No light | No power to receiver | Check power supply and circuit breaker |
Hive Hub Light Indicators
The Hive Hub also has indicator lights that show its connection status:
| Light Pattern | Colour | Meaning | Action Required |
|---|---|---|---|
| Solid | Green | Hub is online and connected | None - system is working correctly |
| Flashing | Green | Hub is starting up or updating | Wait for process to complete (up to 5 minutes) |
| Solid | Amber | Hub has no internet connection | Check ethernet cable and router connection |
| Flashing | Amber | Hub is connecting to the internet | Wait a few moments for connection to establish |
| Solid | Red | Hub fault or registration issue | Unplug for 30 seconds, reconnect. Contact support if persists |
| Flashing | Red | Hub firmware update failed | Contact Hive support for assistance |
| Purple | Purple | Hub is in pairing mode | Pair devices through the Hive app |
Troubleshooting Pairing Issues
Devices Won't Pair
- Check distances: Ensure the Hub and Receiver are within 30 metres of each other with minimal obstructions
- Remove interference: Keep devices away from other wireless equipment, microwaves, or thick walls
- Restart both devices: Power cycle both the Hub and Receiver
- Check app version: Ensure you're using the latest version of the Hive app
Connection Keeps Dropping
- Signal strength: Move the Hub closer to the Receiver or use a Hive Signal Booster
- Hub location: Place the Hub in a central location away from electronic interference
- Check for updates: Ensure all Hive devices have the latest firmware
Reset to Factory Settings
If all else fails, you can reset your receiver to factory settings:
- Press and hold the pairing button on the receiver for 20 seconds
- All lights will flash simultaneously
- Release the button - the receiver is now reset
- Follow the pairing process from the beginning
Additional Tips
- Always ensure your Hub has a stable internet connection before pairing
- Keep your Hive app updated to the latest version
- If you have multiple Hive devices, pair them one at a time
- Write down your Hive account details for future reference
Still Having Issues?
If you're still experiencing problems after following this guide, contact Hive support directly through the app or visit their support website. They can provide specific troubleshooting for your setup and remotely diagnose connection issues.